SupportCategory: Smart Variation Swatches for WooCommerce ProIssues with saving variations an with plugin updates
Mustapha Bahassi asked 4 weeks ago

Hi,
Yesteday I purchased a  pro version of your plugin however it says that I have to update it when installed. Once I update it then it doesn´t let me use the settings styles tabs. It says that everything in there is only for pro version. I don´t understand why it happens like this taking into account that I am using the pro version. I have never insatalled the free version before on this website.
The second problem I have now is that Woocommerce doesn´t save the product variations once I add them. When I disable the plugin it does save the variations.
This is really giving me a lot of headaches and I hope you could help me solve the problem or send me a working version to me email.
By the way, my site is not live so I am working temporarily in local host.
Looking forwar to your help.
Thanks in advance.
Mustapha

5 Answers
aThemeArt Staff answered 4 weeks ago

HI
please delete the version from your server. ( https://www.wpbeginner.com/beginners-guide/how-to-properly-uninstall-a-wordpress-plugin/ )

After delete then download pro from our website and install the pro version ..

thanks

Mustapha Bahassi answered 4 weeks ago

Hi,
Thanks for for your quick reply.
Now I have access to the styling options in (wp-admin/admin.php?page=ata-variation-swatches). I have defined the desired styles and it worked perfectly.
However I still have this problem related to saving variations. The variations are not saved when the plugin is active. It is so weird.
If you think that I have to delete anything from databes in phpmyadmin please let me know what I have to delete. I am completely helpless with this problem.
By the way the ‘Go Pro’ red link is still visible even though I have installed the pro version. Is that normal??

I would be so thankful if you could help me further.
Thanks a lot

Mustapha Bahassi answered 4 weeks ago

Hi,
Any lights to shed on this issue?
Please do let me know if you need more details.
Thanks

aThemeArt Staff replied 4 weeks ago

Hi
please send me wp-admin user name and password with site url via private ticket .. so we can fixed !

thanks

Mustapha Bahassi answered 4 weeks ago

Hi,
The Website is still in localhost as I mentioned the first email.
I would apreciate your help to solve the issue.
Thanks in advance!

aThemeArt Staff replied 4 weeks ago

HI
please come one skype e2getway so we can give your support via TeamViewer ..

Thanks

Mustapha Bahassi answered 4 weeks ago

Hi,
I amgonna try to publish the website this weekend and give you access.
Thanks for you suport